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  • FAQ - Please Read

 

 

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Listed below are our support pages. If you don't find the information your looking for please send us an Email at:

support@arackhosting.com

Microsoft Outlook

  1. Open Outlook
  2. Select TOOLS --> ACCOUNTS

3.  Select ADD ---> MAIL

You may have other email accouts listed in this section. You may choose to leave them, if you are still checking mail at these locations or you may wish to delete them if you are no longer checking mail at these locations. If you are not sure just leave the other accounts alone. You can always go back and cleanup later.

4.  Enter a name such as "A Rack Hosting"

This name will only be used for your reference so just make sure it's something refferencing where your picking up the mail.

.

5.  Enter the email address we sent you

6.  Enter the POP3 name assigned by A Rack Hosting

Typically this will be mail.DomainName.xxx where

DomainName = Your domain Name

XXX = com, net, org, cc (Or whatever your extension is)

Example: mail.arackhosting.com  --> Don't use this name! This is an example only.

7.  Enter the SMTP server which will be the same name as the POP3 server

8.  Enter your login name supplied by either A Rack Hosting or your domain administrator

8a.  Enter your password

Check the remeber your password box if this is your computer. Do not check this box if you are using a public computer.

DO NOT CHECK the "Log on using Secure Password Authentication (SPA)" box.

9.  Select the type of connection you have to the internet

Cable and DSL modems use the LAN selection

10.  Select the FINISH button

11.  Next select the account name you just created and press PROPERTIES

12.  Organization may be left blank

12a.  E-Mail address can be left alone

12b.  Reply Address - Enter either your email address or a different one such as "sales@arackhosting.com" this field can be usefull if you have several people answering emails for a department and you want to keep the correspondance comming into a central email account.

 

************************************** IMPORTANT ******************************

12c. Make sure and check the box that says:

"My server requires authentication"

************************************** IMPORTANT ******************************

DO NOT CHECK the box next to "log on using secure password authentication"

12d.  Press the OK button

Congradulations your done with the Outlook client setup.

 

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